CW CLIENT PLEDGE
Carpenter Wellington recognize that our clients have choice. We believe in transparency and setting expectations upfront. The following principles and values are instilled in our firm, in our practice, and serve as a pledge to our clients, as we work together:
Integrity: We pledge to be honest with our clients, to respect our clients’ viewpoints, moral position, and instructions. CW pledge to value our clients’ time, and our clients’ budget and bottom line. CW shall always treat our clients with integrity and respect.
Communication: CW believes in open and honest communication, even when the message is not what is the desired outcome. We pledge that our clients will be respected by being fully informed, offered pragmatic options, and provided alternative perspectives.
Understanding: CW pledge to be empathetic toward our clients. CW have the breadth of experience to effectively step into our clients’ shoes, to understand their feelings and perspectives, and to use that understanding to guide our actions aligned with our clients’ best interests.
Responsiveness: We pledge to be dynamic, to be responsive, nimble, able to respond quickly, and positively.
Commitment: CW pledge to continuously have a strong intention and focus in working with – and for – our clients, with purpose, and with a strategic plan of action. We pledge to vigorously pursue our clients’ best interests, and respect and honor our commitment to our clients.
Compensation: CW respect our clients. We firmly believe in getting what you pay for, in value for money. We pledge to be upfront and honest with our fees structure. We continually tailor our fee packages to be uniquely suitable for our clients. CW pledge to provide our clients a Billing Practice Statement upon engagement, that may be updated from time to time. CW pledge never to “nickel and dime” our clients – we don’t charge our clients for incidentals, office supplies, and other frustrating disbursements that other firms charge.
Loyalty: Above all, CW pledge loyalty. CW pledge to continually strive for client satisfaction, to preserve and respect our long-standing relationship, and to provide best in class legal and business service to our clients.